FAQs

The full form of IPTV is Internet Protocol Television and it uses internet technology to deliver the television content. In contrast to traditional way of content delivery through terrestrial, satellite and cable television, IPTV uses broadband internet connection to deliver the content. All you need to do is get your IPTV subscription on any of our devices and you can enjoy movies, VOD and live streaming at your comfort.

Well, to be precise, the traditional satellite requires antennas and is connected with TV set and the viewers can only enjoy single channel at a time. However, the IPTV subscribers can enjoy VOD, premium HD channels through the internet by installing the IPTV set top box.

The most important thing for watching IPTV would be a high-speed stable internet connection. If your TV is not equipped for IPTV, you will require an IPTV set-top box so that your TV can read and translate what you receive through your internet connection. Lastly, you will also require IPTV service provider.

You can check your internet speed by using this link https://www.fast.com/

The best thing about IPTV is that it is suitable for everyone. No matter, if you are living at your own house or you are living in an apartment, the only thing you will need is a high-speed internet and an IPTV set-top box (if your device is not equipped for IPTV). With IPTV, you can enjoy your favorites programs on the go no by lazing around in your couch.

Yes. You can buy IPTV if you do not come into consideration for a satellite service. Choosing satellite service over IPTV will allow you to enjoy VOD, HD channels with single subscription directly via the internet.

Well, please make sure your network connection is working. If you see any problem in the network, reboot your router and device and try again. The other reason you cannot get access to your account may be because your account is being used on the other devices. Since you can connect IPTV to as many devices but cannot view from more than 1 device at the same time, it can be a problem sometime.

V Smart Live TV provide IPTV service around the world, so you can subscribe and instantly activate your IPTV subscription from any corner of the world.

We accept payment through any major Debit/Credit card.

You can surely use your subscription on multiple devices, but you can watch only on singe device at a time.

The subscription is activated as soon as you receive your activation credentials in your email.

There are many ways to check your device and some of them are mentioned below:

• Make sure you have entered all of your activation details correctly
• Check if you have a secure internet connection. In case you are having problem in network connection, reboot your router and device
• Check your internet speed. The minimum speed you will need is 8Mbps.
• Make sure that you are device is connected to a LAN cable and not to WiFi
• Make sure that your account is not being used on other devices
• Check your device/app/program for latest software and firmware updates
• To make sure your ISP is not having any problem in your area visit the site https://downdetector.co.uk/
• If nothing works, try uninstalling and reinstalling your app or program.

Firstly, we believe that customer satisfaction is the key to flourish the business. Hence we will guide you through a guideline that will help you to report your channel. 

• Check if none of your channels are working
• If only some of them are not working, it may be because we have recently rebooted and swapped the channels. So relax, your channel is coming back in a few time.
• You can also reboot your device and turn them back after 30 seconds
• Make sure your device is connected to Lan and not via WiFi

Sometime due to the break in transmission, channels may appear to have been paused. In such condition select and open another channel and later see if it is playing.

Since IPTV runs through internet, the only reason your channels are buffering is because of low internet speed. You must have a minimum 10 Mbps internet speed for a IPTV to run smoothly. But if your IPTV is not responding even when you have a high speed internet, make sure your device is connected to LAN and not to your wifi.

Pro tip: If you experience buffer repeatedly, pause for few seconds and resume this will eliminate the buffering.

A hard reset of your device is necessary if you are using a set-top box such as MAG or AVOV. To reset, power of your device, unplug your cable and re-plug it in to view your channels.

In case, you are using Kodi make sure to delete your cache. Or just re-install the app again.

The problem might be due to the decoder setting problem. To solve this problem, you have to:

• Go to setting of your device/app/program
• Select the Native for the decoder and
• Restart

It might be due to your internet speed or because the device/app/program you used is incompatible for IPTV.

Check your link on PC using the VLC software. If the link works, type you M3U link on the device without entering any spaces. Along this, make sure that the M3U link is not used on other devices.

But in case, the link does not work on your PC as well, contact us immediately.

Because of the automatic security defense, your account might be banned if you are using the service in more than 1 device at the same time.

If it is not the case, please visit https://www.whatismyip.com/, find your IP address and send us for the restoration.

Note: The restoration can be only be done for 2 times for single subscription. So if you keep on misusing or abusing the service, we will permanently ban your subscription.

There are a lot of reasons behind why your account is not working. Given below are some of the reasons:

• Make sure that you have given us the correct MAC address
• Make sure your internet meets speed is high and meet the standards for IPTV
• Check if your device is connected to the Ethernet or WiFi. If it is connected to the WiFi, please use the Ethernet.
• Make sure that your device spec effortlessly handles the HD streaming
• Setup your STB Emulator following the steps in our guide
• Make sure that you restarted your device before using MAG box
• Reset your device to the factory mode if you are using MAG box/Android device
• Check the server portals we sent you in the activation mail and try again

Instructions with username and password will be sent to you as soon as you place your order, so please verify your junk folder once you place the order and save your details.